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	<title>
	Comments on: Turn a negative into a positive (and how Sears gets social media)	</title>
	<atom:link href="https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/feed/" rel="self" type="application/rss+xml" />
	<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/</link>
	<description>Experiments in Art, Craft, and Food - an archive</description>
	<lastBuildDate>Wed, 25 Nov 2009 21:09:59 +0000</lastBuildDate>
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	<item>
		<title>
		By: Kim Werker		</title>
		<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/comment-page-1/#comment-5169</link>

		<dc:creator><![CDATA[Kim Werker]]></dc:creator>
		<pubDate>Wed, 25 Nov 2009 21:09:59 +0000</pubDate>
		<guid isPermaLink="false">http://dabbled.org/?p=2551#comment-5169</guid>

					<description><![CDATA[&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;Speaking of businesses using social media in *good* ways, check this out from @DotatDabbled: http://bit.ly/8Ug593 (I left a comment update.)&lt;/span&gt;&lt;/span&gt;]]></description>
			<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Speaking of businesses using social media in *good* ways, check this out from @DotatDabbled: <a href="http://bit.ly/8Ug593" rel="nofollow ugc">http://bit.ly/8Ug593</a> (I left a comment update.)</span></span></span></p>
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		<title>
		By: Dot		</title>
		<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/comment-page-1/#comment-2715</link>

		<dc:creator><![CDATA[Dot]]></dc:creator>
		<pubDate>Wed, 25 Nov 2009 18:13:14 +0000</pubDate>
		<guid isPermaLink="false">http://dabbled.org/?p=2551#comment-2715</guid>

					<description><![CDATA[Kim-  Thanks for the update!  At least there is progress!
Becky - Cool to know that other companies are being smart as well..
Heather - anytime!
Fanie - I know! you expect small companies to &#039;get it&#039; faster than big ones...]]></description>
			<content:encoded><![CDATA[<p>Kim-  Thanks for the update!  At least there is progress!<br />
Becky &#8211; Cool to know that other companies are being smart as well..<br />
Heather &#8211; anytime!<br />
Fanie &#8211; I know! you expect small companies to &#8216;get it&#8217; faster than big ones&#8230;</p>
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		<title>
		By: Fanie		</title>
		<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/comment-page-1/#comment-2714</link>

		<dc:creator><![CDATA[Fanie]]></dc:creator>
		<pubDate>Wed, 25 Nov 2009 18:03:22 +0000</pubDate>
		<guid isPermaLink="false">http://dabbled.org/?p=2551#comment-2714</guid>

					<description><![CDATA[Wow, who would have thought that Sears could actually &quot;get it&quot; about Social Media. :-) There&#039;s hope for huge companies, after all! 

Usually, it takes longer for big companies to undestand social medias (unless they&#039;re in it.) as it is the total opposite of large audience marketing. And everything goes so fast with the net that, by the time they get it, they&#039;ll probably be something else better. :-/

Oh well, power to the people! ^-^]]></description>
			<content:encoded><![CDATA[<p>Wow, who would have thought that Sears could actually &#8220;get it&#8221; about Social Media. :-) There&#8217;s hope for huge companies, after all! </p>
<p>Usually, it takes longer for big companies to undestand social medias (unless they&#8217;re in it.) as it is the total opposite of large audience marketing. And everything goes so fast with the net that, by the time they get it, they&#8217;ll probably be something else better. :-/</p>
<p>Oh well, power to the people! ^-^</p>
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		<title>
		By: Heather - Dollar Store Crafts		</title>
		<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/comment-page-1/#comment-2712</link>

		<dc:creator><![CDATA[Heather - Dollar Store Crafts]]></dc:creator>
		<pubDate>Wed, 25 Nov 2009 17:25:18 +0000</pubDate>
		<guid isPermaLink="false">http://dabbled.org/?p=2551#comment-2712</guid>

					<description><![CDATA[It&#039;s so interesting to see how social media is developing, especially in regards to its usefulness to corporations. Thanks for including me in the list, too!]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s so interesting to see how social media is developing, especially in regards to its usefulness to corporations. Thanks for including me in the list, too!</p>
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		<item>
		<title>
		By: Becky		</title>
		<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/comment-page-1/#comment-2711</link>

		<dc:creator><![CDATA[Becky]]></dc:creator>
		<pubDate>Wed, 25 Nov 2009 16:38:26 +0000</pubDate>
		<guid isPermaLink="false">http://dabbled.org/?p=2551#comment-2711</guid>

					<description><![CDATA[I had a similar experience to your Sears story with Dreamhost.  I tweeted that they were jerks (not my most shining moment), and within 30 minutes was talking via Twitter with a customer service person. My problem got fixed that very same day!]]></description>
			<content:encoded><![CDATA[<p>I had a similar experience to your Sears story with Dreamhost.  I tweeted that they were jerks (not my most shining moment), and within 30 minutes was talking via Twitter with a customer service person. My problem got fixed that very same day!</p>
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		<item>
		<title>
		By: Kim Werker		</title>
		<link>https://dabbled.org/turn-a-negative-into-a-positive-and-how-sears-gets-social-media/comment-page-1/#comment-2709</link>

		<dc:creator><![CDATA[Kim Werker]]></dc:creator>
		<pubDate>Wed, 25 Nov 2009 16:07:14 +0000</pubDate>
		<guid isPermaLink="false">http://dabbled.org/?p=2551#comment-2709</guid>

					<description><![CDATA[What a great example of business-Twitter win!

My exchange that day with TNNA led to a long phone conversation with the executive director of the organization. By the time we spoke a few days after I wrote my post, she had already assigned someone else – who understands how Twitter works – to the account. And although I wouldn&#039;t have been surprised to be reprimanded by her for calling them out, I was delighted to discover she was instead interested in talking about how businesses can use tools like Twitter and Facebook and blogs. She was surprised when I mentioned it&#039;s not only retail stores and designers who can benefit, but also manufacturers and distributors.

I won&#039;t get into my thoughts on how I still think, as a trade organization, that TNNA should be throwing resources into developing education and training materials and workshops for their membership and how I&#039;m disappointed that they&#039;re not doing that, but overall my faith in the organization&#039;s being poised to survive the digital shift was somewhat restored.

(Heh. So much for not getting into my thoughts about it.)]]></description>
			<content:encoded><![CDATA[<p>What a great example of business-Twitter win!</p>
<p>My exchange that day with TNNA led to a long phone conversation with the executive director of the organization. By the time we spoke a few days after I wrote my post, she had already assigned someone else – who understands how Twitter works – to the account. And although I wouldn&#8217;t have been surprised to be reprimanded by her for calling them out, I was delighted to discover she was instead interested in talking about how businesses can use tools like Twitter and Facebook and blogs. She was surprised when I mentioned it&#8217;s not only retail stores and designers who can benefit, but also manufacturers and distributors.</p>
<p>I won&#8217;t get into my thoughts on how I still think, as a trade organization, that TNNA should be throwing resources into developing education and training materials and workshops for their membership and how I&#8217;m disappointed that they&#8217;re not doing that, but overall my faith in the organization&#8217;s being poised to survive the digital shift was somewhat restored.</p>
<p>(Heh. So much for not getting into my thoughts about it.)</p>
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